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Integrated Solutions

ShawnTech offers a variety of solutions consistent with our mission to provide legendary service and integrated solutions to the corrections industry.

Our installation team meets two critical objectives: dedicated force and industry expertise. The synergies of these key factors offer our customers a team that is prepared to do whatever is required to complete a project on time and within budget. Plus, our on-site project manager takes pride in living with the project from start to finish — making sure we get it right the first time. Every time.

For ongoing service and support, ShawnTech’s dispatch center provides field service management from the initial response to final closure. Our 24/7 live-answer approach provides immediate access to trouble reporting, and our customized TeleDoCs reports give our clients the ability to track real-time work progress. Our dispatchers work closely with field technicians and facility personnel to ensure timely trouble resolutions and customer satisfaction.

Tailored Service Offerings

ShawnTech services are offered across the nation to better
 serve you. In addition to our core solution offerings, we provide customized service packages including project management, site surveys, installation, preventive maintenance and service/repair support for the following:

  • Administrative PBX/IP telephony systems
  • Inmate telephone systems
  • Kiosks
  • Video surveillance systems
  • Video visitation systems
  • Equipment maintenance (e.g., servers, PCs, printers)
  • Help desk with remote and on-site support options
  • IT services
  • Networking design and implementation
  • Network monitoring and management
  • Project and staff augmentation
  • Service ticket management